Privacy Policy

Last Updated: 15 May 2023

At Bostik Sales Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website decorationssupply.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, shipping address, and payment method.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website, products, and services, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our website and its contents to you and provide you with information, products, or services that you request from us.
• To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
• To manage your account and provide you with customer support.
• To communicate with you about our products, services, promotions, events, and other news that may be of interest to you.
• To personalize your experience on our website and deliver content and product offerings relevant to your interests.
• To improve our website, products, services, marketing, and customer relationships.
• To protect our website, business, and customers from fraud and other illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Performance of a contract: When we process your order and provide you with products and services.
• Legitimate interests: To operate our business and provide you with the best possible products and customer experience.
• Consent: Where we have obtained your consent to process your personal data for specific purposes.
• Legal obligation: When we need to comply with a legal or regulatory obligation.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that deal.
• Legal Requirements: We may disclose your information where required to do so by law or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to, stored, and processed in countries other than your country of residence, including the United Kingdom where our servers are located. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data out of your country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved for use in the UK.

6. Data Storage and Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

All payment transactions are encrypted using SSL (Secure Socket Layer) technology. We do not store your full credit card details on our servers. Payment details are transmitted directly to our payment processors and are subject to their privacy policies.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission is at your own risk.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any information you believe is inaccurate or to complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our website.

We use cookies for various purposes, including:

• Essential cookies: Required for the operation of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable us to personalize content for you and remember your preferences.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us