Welcome to the Bostik Sales Store FAQ page. We’ve compiled answers to the most common questions about our premium home decor products and services to help you create beautiful, functional spaces with confidence.
Products & Collections
What types of home decor products do you offer?
We specialise in premium home furnishings and flooring solutions, including elegant Candles and Candle Holders, luxurious Rugs and Doormats, stylish Cushions, Photo Frames, Ornaments and Vases, and comprehensive Flooring & Tiling collections featuring Laminate Flooring, Luxury Vinyl Flooring, Mosaic Tiles, and Outdoor Garden Tiles.
Do you offer exclusive product collections?
Yes, we’re proud to feature exclusive collections like House of Mosaics and Country Living, offering unique design elements to elevate your home’s aesthetic.
Can I request samples of your flooring products?
Absolutely. We offer Flooring Samples to help you make informed decisions about textures and colours in your actual space before committing to larger orders.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, along with secure payments through PayPal for your convenience.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure all your payment information remains secure and protected throughout the transaction process.
Delivery & Shipping
What delivery options do you offer?
We provide two reliable shipping methods: Standard Shipping (£12.95 flat fee) via DHL or FedEx (10-15 business days), and Free Shipping for orders over £50 via EMS (15-25 business days).
How long does order processing take?
We process all orders within 1-2 business days before dispatch. You’ll receive tracking information once your order is on its way.
Do you ship internationally?
We deliver worldwide with the exception of certain remote areas and parts of Asia. Availability for your specific region will be confirmed during checkout.
How are products packaged for delivery?
All our products, particularly fragile items like mosaic tiles and candle holders, are packaged securely with protective materials to prevent damage during transit.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If anything isn’t quite right, simply contact our customer support team at [email protected] for assistance.
What if my item arrives damaged?
In the rare event that an item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll promptly arrange for a replacement or refund.
Account & Support
How can I contact customer support?
Our friendly customer support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is Bostik Sales Store located?
Our operations are based at 48 Somers Rd N, Portsmouth, GB PO2N 6SE, United Kingdom, serving customers worldwide with premium home decor solutions.
We hope this information enhances your shopping experience with Bostik Sales Store. For any further questions not covered here, please don’t hesitate to reach out to our dedicated support team.
Thank you for trusting us with your home journey,
The Bostik Sales Store Team